FAQs

Q1: How quickly can you remove tough stains?

Ans: Our stain removal experts tackle everything from wine spills to pet accidents using effective cleaning solutions. Most stubborn stains disappear in a single treatment with our effective hot water extraction and targeted pre-treatment methods.

Q2: What cleaning methods do you use?

Ans: We use modern carpet cleaning techniques and effective products designed to deliver strong results while maintaining care for your home environment. Our team selects methods based on the carpet type and condition.

Q3: What’s included in deep cleaning services?

Ans: We go beyond surface dirt, our truck-mounted professional methods lifts years of embedded grime, removes allergens, sanitizes fibres, and leaves carpets smelling naturally fresh without any cleaning solution residue.

Q4: Can you fix pet smells for good?

Ans: Yes! Our pet odour removal process uses enzyme treatments that permanently break down odour molecules at their source. We assure complete elimination, not just temporary masking of unpleasant smells.

Q5: Do you clean upholstery too?

Ans: Of course! Our upholstery cleaning service revives sofas, chairs, and even car interiors using specialised gentle-yet-effective methods that preserve fabric integrity while removing deep-set dirt and stains.

Q6: How often should I get carpets cleaned?

Ans: For residential cleaning services, we recommend every 12-18 months to maintain freshness. High-traffic areas like hallways and living rooms may need more frequent 6–12-month cleanings to prevent permanent wear.

Q7: Do you offer commercial floor cleaning?

Ans: Yes! We provide customised commercial floor cleaning solutions for offices, retail spaces, and rentals with fast-drying methods that allow business to resume immediately after cleaning with no downtime.

Q8: Will cleaning ruin my carpets?

Ans: Never! Our carpet sanitization process is carefully tailored to your specific carpet type. We perform fibre tests first and adjust our cleaning methods accordingly to ensure perfect, damage-free results every time.

Q9: Do I need to move furniture?

Ans: Nope! Our team handles all heavy lifting as part of our full-service approach. Just clear small personal items and we’ll take care of moving and replacing all furniture at no extra charge. Still have questions? Our friendly Botanic Ridge team is always happy to provide personalised advice for your specific cleaning needs!